1. New article on ’Lean Governance” Is your Board setting an example of efficient and effective working for the rest of your organisatioin to follow? Download article
2. “Managing risk in a complex charity”. Case study with the Coal Industries Social Welfare Organisation (CISWO). Download article
3. “Lean working in charities” published July 2011Download article
If you need to manage and improve performance, reduce costs or develop your future leaders, we can help.
Our consulting team have extensive knowledge and experience in performance improvement, process management, strategy, leadership development and culture change derived from many years operating in a wide range of organisations in the charity, commercial and public sectors.
We adopt a highly flexible approach to ensure you do not receive an ‘off-the-shelf’ solution, but rather a tailored response to your unique circumstances and challenges, while maintaining the integrity to provide support only when and where it is needed.
We work with your senior team to articulate a clear purpose, direction and strategy for your organisation,and then to create the structure and systems that align your people to deliver results and meet the needs of your stakeholders.
Adopting world class improvement approaches to help you “make every penny count” towards your core purpose. We engage with your people to design and deploy improvement approaches such as lean thinking through team workshops, on-line learning and personal coaching.
We use innovative learning approaches to help your people excel in their work, including action learning; self managed learning; personal coaching and board performance reviews.
We provide expert input to understand the linkages and interdependencies within your objectives. We help you to define a concise set of performance metrics – a “dashboard” from which to manage your organisation and report progress to internal and external stakeholders.
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Is your Board setting an example of efficient and effective working for the rest of your organisation? Download article
In this article we reflect on recent groundbreaking research on the phases of organisational decline and capture vital lessons from the experiences of Acorns Children’s Hospices. Article
Managing a complex charity through changing and challenging times demands innovation and a certain degree of considered risk. How did CISWO leaders balance this need with robust and effective management? Download article
In responding to major cuts in funding many organisations are seeking partnerships to help reduce overheads or raise income. In this article we examine three options for working together Article
There's more than one way to cut costs in your organisation. In this article we examine two approaches: 'salami slicing' and 'activity centred cost reduction'. Chosing the right approach is critical if you need to reduce costs while also protecting core services. We conclude that so-called 'lean' techniques can be successfully applied to charity services. Download article
The recent NAVCA Chief Officer survey highlighted key areas for personal development, including the search for fresh insight and learning from other sectors. Included on page 10 of NAVCA's latest publication "Circulation" is an article on a well respected organisational diagnostic. Used correctly, the Business Excellence framework can provide the fresh insight you may need to take your organisation to the next level of performance. NAVCA Circulation
Nigel Kippax, MD of KC Change consultants, was recently invited by the prestigious Claire Foundation to give a seminar on organisational risk. The session helped representatives of various local charities to identify the symptoms of risk and how to change direction before it's too late. The Clare Foundation is a philanthropic venture that helps charities become more commercial and efficient. Nigel's seminar was based on his 'face the facts' work - you can download a copy of the presentation here
Nigel Kippax led two workshops at the annual NAVCA conference in June on adapting 'lean approaches' to improve the efficiency and effectiveness of charities. The sessions were extremely well received. "I loved this workshop, it really made me think twice about the things we do and straight away I thought of many examples of waste or 'non-lean' working" CEO CVS Charity. You can download a copy of the slides here
During difficult times it’s tempting for leaders to focus on raising funds or cutting services. However, working more effectively and efficiently can also provide a significant source of reward. In this article we examine ‘lean approaches’ and their relevance to third sector organisations - fad or a source of real value?: Article
The challenge for third sector leaders is not just to secure funds, but also to make better use of the funds that are available. The report "Making every penny count" includes check lists to help you get started and is available free of charge. Please email us to receive your copy.
How often do we expect our teams to think ‘out-of-the-box’ and come up with fresh ideas? How often do we require our people to think and act differently, without providing the catalyst for changing mindsets? Best practice benchmarking will inspire your leaders, motivate your teams, challenge underlying assumptions and unlock the potential of your people. Article
Good governance is more than compliance, it's about managing the expecations of a variety of stakeholders - a combination of compliance and performance: Article
The working relationship between the Chair and the CEO is critical to the successful running of a charity. There is no single ‘right way’ to achieve this, but there are a small number of factors critical to success:
When support functions such as HR, Finance or Quality are called on to add customer value, it requires more than a training course on consulting skills to deliver the required impact. How can public, private & charity sector organisations learn from entrepreneurs who have launched and grown consulting firms?: Article
This report shows how ACEVO have been working with commercial partners, including KC Change Consultants, to have a real impact on third sector organisations. See page 28 for an example of our work. Report